You’re at the front line of service delivery. It may seem that you can do little to respond to angry and abusive clients and customers. But you can! This half day workshop shows you key principles and strategies to defuse clients’ and customers’ anger and reduce abusive behaviour right from the start. It also assists you to reduce your own stress levels.
‘Bringing Up Great Kids’ is a six week reflective parenting program developed by the Australian Childhood Foundation. The program will help you identify and communicate the important messages you want to give your child and better understand the meaning of your child’s behaviour.
We strive for excellence in all we pursue by motivating, challenging, supporting and assisting our children to reach their full potential.