Gooseberry Hill Primary School

An Independent Public School

Defusing Angry and Abusive Customers

You’re at the front line of service delivery. It may seem that you can do little to respond to angry and abusive clients and customers. But you can! This half day workshop shows you key principles and strategies to defuse clients’ and customers’ anger and reduce abusive behaviour right from the start. It also assists you to reduce your own stress levels.

Learn more

We strive for excellence in all we pursue by motivating, challenging, supporting and assisting our children to reach their full potential.

24 Ledger Road
Gooseberry Hill WA 6076
(08) 9257 4600
gooseberryhill.ps@education.wa.edu.au

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